Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by dvrtipura. It is designed to ensure transparency and fairness while providing maximum legal protection to dvrtipura in compliance with applicable laws in Slovakia.

Scope and Applicability

This policy applies to all users of the services offered by dvrtipura. By engaging with our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • Service(s): Refers to all travel-related services provided by dvrtipura, including but not limited to bookings, reservations, and travel packages.
  • User: Any individual or entity that accesses or uses the services provided by {{SITE_NAME}.
  • Refund: The return of funds to the User for services not rendered or canceled in accordance with this policy.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the service was not provided as agreed upon at the time of booking.
  • If the User cancels the service within the specified cancellation period outlined at the time of booking.
  • If the service is deemed unsatisfactory due to a failure on the part of dvrtipura to meet the agreed-upon standards.

2. Cancellation and Refund Process

To request a refund, Users must:

  • Contact dvrtipura via email at [email protected] or by phone at +4219169227509.
  • Provide relevant booking details, including booking reference number and reason for the refund request.
  • Submit the refund request within the stipulated time frame as specified at the time of booking.

3. Timeframe for Refunds

Refund requests will be processed within 14 business days from the date of receipt of the request. The refund will be issued using the same payment method used for the original transaction unless otherwise agreed upon.

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

  • Fees for services rendered that are not subject to cancellation.
  • Special promotional offers or discounted services, as specified at the time of booking.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when requesting a refund.
  • Adhere to the cancellation timelines and procedures as outlined in this policy.

Limitations and Disclaimers

dvrtipura shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to obtain a refund. This limitation of liability applies to the fullest extent permitted by law.

Data Protection/Security

All personal data provided by Users in connection with refund requests will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

dvrtipura reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the dvrtipura website. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: dvrtipura
Phone: +4219169227509
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.